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Job vacancies from the public sector partners across Cambridgeshire, Milton Keynes, Northamptonshire and regions

Customer Advisor Central Library

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Organisation:
West Northamptonshire Council
Hours:
37.00
Salary:
£17,219 - £17,878
Working
Pattern:
Permanent
Location:
Northamptonshire Central Library
Reference:
24454
Closing date:
15 October 2021 at midnight

• Can you provide excellent customer service to all visitors to Northamptonshire Central LibraryPlus?
• Are you motivated and enthusiastic with a proactive approach?
• Are you creative and excited about delivering and supporting memorable activities for children and their families?
• Are you passionate about serving your local community and seeking partnerships with local organisations to benefit library customers?

If so, you might be the person we are looking for.

This is an opportunity to join our LibraryPlus team, where you will use your customer-facing skills to deliver a wide range of services, including the provision of activities and services for communities, children and their families, within library community spaces. Dealing with a variety of enquiries and tasks to include joining new borrowers, cash handling and local history enquiries, you will ensure that each customer has a positive experience in the library.

LibraryPlus offers a wide range of services; and you will assist customers with West Northants Council queries such as Blue Badge and concessionary bus pass applications, making this an ideal opportunity for an excellent communicator. Supporting, mentoring and coaching, you will promote and enable a diverse range of volunteering opportunities in the library and wider community.

We aim to empower our customers by supporting them to become digitally fluent and with our core offer of reading materials and learning, we offer traditional services alongside a fast-paced and busy work environment to challenge and develop the successful candidate.

This role will require regular weekend working and candidates will need to be flexible to the business needs of the service, including the ability to travel to other locations as required. This post is full time. The role will be based at Northamptonshire Central Library.

IMPORTANT INFORMATION FOR CANDIDATES:
To be considered for interview you will need to follow the application guidance, using the Personal Statement text box to evidence each requirement listed on the person specification.

For an informal discussion about the job please contact the Recruiting Manager by clicking the ‘contact Recruiting Manager ‘link in your ‘My Account’ tab on the job site.


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