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Job vacancies from the public sector partners across Cambridgeshire, Milton Keynes, Northamptonshire and regions

Customer Services Assistant

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This job is closed and is displayed for reference only. 

Cambridgeshire County Council
£19,312 - £19,698
New Shire Hall, Alconbury Weald or Scott House, Hu
Closing date:
27 September 2021 at midday
Do you have a passion for delivering excellent customer service and experience of dealing with customers?

We have immediate vacancies at Cambridgeshire County Council's Alconbury and Huntingdon receptions. Primarily based at either of these 2 sites, you will be required to occasionally travel to the other building. You will have excellent customer service skills, be self-motivated and IT literate. You will have a professional telephone manner and be able to work alone and as part of a team.

You will provide an efficient experience to customers via telephone, e-mail, face to face and other contact methods as required. You will utilise relevant computer systems to provide first contact resolution or next steps information to all enquiries. You will also be responsible for an administration workload to support Customer Services with contacts (e.g. online forms and e-mails).

Job share applications will be considered.

How many organizations truly deliver on their reward and also work-life balance packages? Not many, but we do – because our staff are our greatest asset.

We offer;

• Competitive salary

• Excellent index-linked, defined benefit pension scheme including life assurance benefits

• Outstanding occupational sick; maternity/paternity and shared parental leave schemes – well above the statutory minimum

• Generous annual leave entitlement increasing with length of service and ability to buy more

• Fantastic training and development including apprenticeships currently up to level 6 (degree level)

For informal enquiries; please contact Customer Services on 01480 373415

Candidates successful at the shortlisting stage will be asked to attend an assessment on Thursday, 30th September. Candidates successful at the assessment stage will be invited to attend a 1 hour interview in office hours, week commencing 4th October.

Please note that we will be offering only these dates to carry out the assessments, therefore applicants who are successful at shortlisting will need to available on these dates.

How to apply: Please use the 'apply online' link found below under the title Apply for this job.


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