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Job vacancies from the public sector partners across Cambridgeshire, Milton Keynes, Northamptonshire and regions

ICT Service Desk Analyst

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This job is closed and is displayed for reference only. 

North Northamptonshire Council
£20,852 - £23,023
East Northamptonshire House, Municipal Offices, The Corby Cube, Tithe Barn - Wellingborough
Closing date:
05 July 2022 at midnight
Newly formed North Northants Council’s Tech, Digital and Data service is looking for customer-focused and dedicated individuals to join our dedicated and ambitious team. Our new team has big plans and ambitions to be an inspirational local government IT service and we need great people to help us achieve our goals.
If you love ICT and you’re looking for a new challenge, an opportunity has arisen to join our ICT Service Delivery team as we are looking for current or aspiring Service Desk Analysts.

Our ICT Service Desk is where our approximately 1800 staff across North Northants Council come to if they have any issues with ICT. Our customers have many varied service and customer facing roles, and they rely on us to keep their technology working so they can continue to do the amazing work they do for the residents of North Northamptonshire. You’re never sure who is going to contact you and what help they are going to need, but that’s what makes this role so interesting and challenging. There will be a lot to learn, but we will give you the training you need and continue to support you as you gain confidence. The ICT Service Desk covers all Information Technology and Communication services ranging through software, hardware, network, voice and Microsoft 365.

The roles will mainly involve providing 1st line ICT Support services, which means you will be the first point of contact for people with an IT issue. Although a good knowledge of ICT and some experience working in an ICT environment is preferred, we are very interested in people who are passionate about ICT and customer service, who want to make a difference and who love to learn new skills and challenge themselves. If that sounds like you, don’t hesitate to put in an application. It could just be the career you were looking for in local government.

We are passionate about developing and supporting our staff so that they can be the best they can be and feel fulfilled at work. We are working hard to create and sustain a culture of openness and creativity. Working with us will mean working as part of a team of people who will listen and appreciate your ideas and help make them happen. We also provide a generous pension and annual leave allowance.

We value flexible working and work-life balance and you will have opportunities to work from home when possible. However, these roles are customer facing, so it will also involve supporting staff working all over North Northamptonshire, such as in Thrapston, Kettering, Corby and Wellingborough, so having the ability to travel between sites is important.

Please complete our online application form referring to the attached job description and person specification.

If you have any questions in relation to this position, please speak to Sarah Rhodes on 01832 742315 or via email at or Scott Neil on 01536 534351 or via email at


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