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ICT Service Desk Analyst

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Organisation: East Northamptonshire Council   Hours: 37
Salary: £19,056 - £21,334   Working Pattern:Permanent
Location: East Northamptonshire Council   Reference: 16276

Closing date:

14 August 2018 at midday
ICT Service Desk Analyst
Salary: Grade 3, £19,056 – £21,334 per annum

Are you looking for a varied and challenging role?

Then this is an ideal opportunity for you.

Working as an ICT Service Desk Analyst you will be part of the ICT Services partnership supporting East Northamptonshire Council and the Borough Council of Wellingborough. As a member of the Service Desk team you will be required to help maintain our excellent level of ICT support for staff and Councillors.

Each day varies as you support staff across sites and deal with incidents and requests relating to desktop hardware, access to corporate systems and various software applications, printing, landline and mobile telephony.

You will be working with a number of enterprise technologies such as VoIP, Windows 7, Active Directory 2008, Exchange, and Citrix.

Our ideal candidate will have a proactive attitude with a commitment to providing a quality service. You will need to be highly customer-focused with the ability to assimilate technology quickly and able to troubleshoot complex IT problems. You will have excellent communications skills and be able to match your communication style to the needs of the customer.

Your own transport and a full driving license is a must as you will need to travel between a number of sites.

Benefits include:
• Excellent working environment
• Flexible working hours

If you wish to discuss this position further please call Charlotte Forscutt or Sarah Arnold on 01832 742000.


Closing Date: Tuesday 14th August at 12 noon
Interviews: Monday 20th August


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