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Customer Advisor - Brackley Library

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This job is closed and is displayed for reference only. 

Organisation: Northamptonshire County Council   Hours: 28.00
Salary: £16,557 - £17,190   Working Pattern:Permanent
Location: Brackley Library   Reference: 17484

Closing date:

01 March 2019 at midday
• Can you provide excellent customer service to all visitors to Brackley LibraryPlus?
• Can you deliver memorable activities for under 5’s and their families?
• Are you flexible and prepared to work at other Libraries as the need arises?
• Are you able to work in a team and achieve targets such as income generation and visits?

We are looking for a Customer Advisor to be based at Brackley Library. This is an opportunity to join our LibraryPlus team, where you will use your customer-facing skills to deliver a wide range of services, including the provision of activities and services for children and their families, within library community spaces. Dealing with a variety of enquiries and tasks, you will ensure that each customer has a positive experience in the library.

LibraryPlus offers a wide range of services; and you will assist customers with County Council queries such as Blue Badge and concessionary bus pass applications, making this an ideal opportunity for an excellent communicator. Supporting, mentoring and coaching, you will promote and enable a diverse range of volunteering opportunities in the library and wider community.

We aim to empower our customers by supporting them to become digitally fluent and with our core offer of reading materials and learning, we offer traditional services alongside a fast-paced and busy work environment to challenge and develop the successful candidate.

This role will require you to work two weekends in four and candidates will need to be flexible to the business needs of the service. The role will be based at Brackley Library, and travel expenses will be paid when covering at other libraries. The post is 28 hours per week and the salary specified is pro rata. The post requires a DBS clearance.

To be considered for interview you will need to follow the application guidance fully evidencing each aspect of the person specification on the personal statement.

For an informal discussion about the job please contact the Recruiting Manager by clicking the ‘contact Recruiting Manager ‘ link in your ‘My Account’ tab on the job site.


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